"Nothing so undermines organizational change as the failure to think "Change from the top down happens at the will and whim of those below. "Great things happen nationally when topmost leadership is goaded and "People don't care how much you know-until they know how much you Military greatness who could not convince his troops that he put them first, "A reflective reading of history will show that no man ever rose to "I've learned that people will forget what you said, people will forget what you did, but people will never forget how you made them feel." In which they can have more positive influence." Perspectives, rather than do the hard work of building relationships "In the face of leadership flaws, too many people assume cynical "Followers who tell the truth, and leaders who listen to it, are an ![]() The man who takes such a stand in fact is not responsible he is irresponsible. "To complaints of a job poorly done, one often hears the excuse, 'I am not responsible.' I believe that is literally correct. In increasingly large circles around your own desk." "When things go wrong in your command, start searching for the reason
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